Data privacy policy

General notes

Walther Spritz- und Lackiersysteme GmbH (further legal information in the imprint) is the data protection responsible party for this website. We are pleased about your interest in our web pages and would like you to feel safe and comfortable during your visit to our web pages. Therefore, Walther Spritz- und Lackiersysteme GmbH (hereinafter "WALTHER") takes the protection of your personal data very seriously and treats your personal data confidentially and in accordance with the statutory data protection regulations as well as this data protection declaration. The following information provides a simple overview of what happens to your personal data when you visit our website. We inform you in detail about what personal data we collect from you when you use our website and for what purposes we process and use it.

WALTHER reserves the right to adapt the data protection declaration at any time to changes in legal provisions and regulations or to make other updates. Please keep yourself informed about changes to the data protection declaration by accessing it via the corresponding link from our website.

For general questions about our website, please contact us directly - Department: Marketing, Tel: +49 202 787-0, E-Mail: info@walther-pilot.de

 

Data collection on our website

Who is responsible for the data collection on this website?

The data collection on this website is carried out by the website operator. You can find his contact details in the imprint of this website.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This can be, for example, data that you enter in a contact form. Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g. Internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.

What do we use your data for?

We use the data provided by you in order to be able to carry out the processing purposes requested by you (processing your inquiries).

Part of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior.

When do we share your information?

Your' personal data will only be disclosed or transferred to third parties or processors if this is necessary for the purpose of carrying out the purpose of the processing and if there is a corresponding authorization.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have a right to request the correction, blocking or deletion of this data. You also have the right to revoke consent and to data portability. Furthermore, you have the right to lodge a complaint with the competent supervisory authority. You can contact us or our data protection officer at any time with regard to this and other questions on the subject of data protection.

Log files of the Web Service

As soon as you call up the pages of our website with your browser, the server automatically saves the data required for the operation of a web service in log files: The name of your browser, the name of your Internet service provider, the address of the page from which you accessed our web offer, the name of your operating system, the web pages you visit on our site, and the date and duration of your visit. This data is temporarily stored in the log files and then automatically deleted. The purpose of storing this data is to be able to analyze the activities that may have led to the malfunction in the event of a problem.

Third-party analytics and tools

When visiting our website, your surfing behavior can be statistically evaluated. This is done mainly with cookies and with so-called analysis programs. The first time you visit our site, a banner will be displayed, which refers to our use of cookies. If you click on the "I agree." button, you agree to our use of cookies. The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information on this can be found in the following privacy policy.

Privacy

When you use this website, various personal data is collected. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done. We would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.

Note on the responsible entity

The responsible party for data processing on this website is:

Walther Spritz- und Lackiersysteme GmbH
Kärntner Straße 18-30
D-42327 Wuppertal

Phone: +49 202 787-0
Fax: +49 202 787-2217
E-mail: info@walther-pilot.de

The controller is the natural or legal person who determines the purposes and means of the processing of personal data.

 

Information, blocking, deletion and correction

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correction, blocking or deletion of this data. For this purpose, as well as for other questions on the subject of personal data, please use the contact form so that we can promptly address your request. Of course, you may also contact our data protection officer directly (Datenschutz.Deutschland@wagner-group.com).

 

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke an already granted consent at any time. For this purpose, an informal message via the contact form, an e-mail to our data protection officer or, if applicable, the use of a provided link is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

 

Right to data portability

You have the right to have the data provided by you, which we process automatically on the basis of your consent or in fulfillment of a contract, handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

 

Right of appeal to the competent supervisory authority

In the event of violations of data protection law, the person concerned has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the State Data Protection Commissioner of the federal state in which our company is based.

 

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Data protection officer required by law

We have appointed a data protection officer for our company. You are welcome to contact this person if you have any questions regarding the use of your personal data or the enforcement of your data subject rights.

Contact details:

Email: Datenschutz.Deutschland@wagner-group.com
Phone: +49 202 787-0
Fax: +49 202 787-2217

Walther Spray and Paint Systems GmbH
Data Protection Officer
Kärntner Straße 18-30
D-42327 Wuppertal

Contact form

If you send us inquiries via the contact form, your data from the inquiry form, including the contact data you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. Your data will be forwarded to the respective office / persons responsible for your request for processing your request (e.g. service department, sales, data protection officer ...).

Personal information
We record your title, name, address and contact details so that we know who is contacting us about which matter and, if necessary, so that we can forward your request to the right person immediately. The specification of the e-mail address is mandatory, because we use it, depending on the subject of your contact, for the processing of your request. Beyond that, no further use will be made of it. We request that you voluntarily provide your telephone number because we use it to process your inquiry, depending on the subject of your contact. Your personal data will be stored in our CRM so that a reference can be made to possible further contacts from your side. Beyond that, no commercial use takes place.

Support request, complaint
The information you provide about the product will be stored in our CRM and SAP system together with your personal details in the event of a support request.

Transmission of your data to authorized dealers
If your inquiry concerns a complaint, warranty claim or the like, we will, if necessary, transmit this data together with your personal details to the dealer from whom you purchased the device or to another dealer in your vicinity so that your claims can be met.

Storage, use and deletion
In the event of a repair or device replacement by WAGNER, your data will be stored in our support, accounting and logistics systems until the legal retention periods expire and then deleted.

The processing of data entered in the contact form is based on your consent (Art. 6 para. 1 lit. a DSGVO) or on the basis for data processing according to Art. 6 para. 1 lit. b DSGVO, which allows the processing of data for the performance of a contract or pre-contractual measures. You can revoke the processing based on consent at any time. For this purpose, an informal communication via the contact form or by e-mail to our data protection officer is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data you entered in the contact form will remain with us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies. Mandatory legal provisions - in particular retention periods - remain unaffected.

 

Cookies

Cookies are small text files that our web server stores in a separate area in the browser on your PC if you have consented to the use of cookies in advance and your browser allows this. Cookies are differentiated on the one hand according to the duration of their storage. So-called session cookies are automatically deleted when you close your browser. A session cookie can be used to manage a shopping cart or to record which products are of particular interest. Permanent cookies, on the other hand, remain stored on your PC; your browser can provide information about the duration of storage. A permanent cookie can be read again the next time you visit our website. To prevent this, you can delete the permanent cookie after visiting our website. Permanent cookies can be used, for example, to save your language selection in your browser beyond the end of your visit.

On the other hand, cookies are distinguished according to their origin. So-called first-party cookies always come from the website that is indicated in the address bar of your browser. So-called third-party cookies originate from websites that you have not accessed directly, but which have been integrated via images or advertisements on the page of the initial provider. Your browser can tell you about the sources of cookies stored on your PC.

When you first visit our site, a banner will be displayed, which refers to our use of cookies. If you click on the "I agree" button, you agree to our use of cookies based on your consent (Art. 6 para. 1 lit. a DSGVO).

Third-party cookies are also set by our web server. This includes Google Analytics.

Most browsers are set to accept cookies. To turn this off, please change the appropriate settings on your browser. If your browser does not allow cookies, you may not be able to visit all pages of our website without problems.

Cookies that are required to carry out the electronic communication process or to provide certain functions you have requested (e.g. shopping cart function) are stored on the basis of Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. Insofar as other cookies (e.g. cookies for the analysis of your surfing behavior) are stored, these are treated separately in this privacy policy.

What are cookies?

Cookies and similar technologies are very small text documents or pieces of code that often contain a unique identification code. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to store this file on your computer or mobile device and access information. Information collected through cookies and similar technologies may include the date and time of your visit and how you use a particular website or mobile application.

Why do we use cookies?

Cookies ensure that you stay logged in during your visit to our online store, all items in your shopping cart remain saved, you can shop safely and the website continues to function smoothly. The cookies also ensure that we can see how our website is used and how we can improve it. In addition, depending on your preferences, our own cookies may be used to present you with targeted advertising that matches your personal interests.

What kind of cookies do we use?

1. necessary cookies

These cookies are necessary for the website to function properly. Some of the following actions can be performed with these cookies:- Save items in a shopping cart for online purchases - Save your cookie settings for this website - Save language settings - Log in to our portal. We need to verify that you are logged in.

2. performance cookies

These cookies are used to collect statistical information about the use of our website, also called analytics cookies. We use this data to improve performance and website optimization.

How can I turn off or remove cookies?

You can choose all but the necessary cookies. In the browser settings, you can change the settings to block cookies. In most browsers, you will find an explanation of how to do this in the so-called "help function". However, if you block the cookies, it is possible that you will not be able to use all the technical features of our website and that this may have a negative impact on your user experience.

If you wish to view your consent check, please contact the website administrator.

 

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • browser type and version
  • Operating system used
  • referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

A combination of this data with other data sources is not made. The basis for the data processing is Art. 6 para. 1 lit. b DSGVO, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

The content on our pages can be shared in social networks such as Facebook, LinkedIn, XING, Pinterest and Instagram in accordance with data protection regulations. The buttons of the links are designed in such a way that a connection of your PC to the respective network is only established when you follow the link by clicking on it. You will thus be connected directly to the respective server of the selected social media. The respective operator is responsible for data protection in the social media networks.

This also applies to websites to which we link from our portal but which are operated by other providers. An example of such a link is the videos on our main page that are retrieved from YouTube. Please inform yourself about the data protection on linked pages in the data protection statements of the respective operator.

An automatic transfer of user data to the operators of these platforms does not take place through this tool. If the user is registered with one of the social networks, an information window appears when using the social buttons, in which the user can confirm the text before sending it.

Our users can share the contents of this page in social networks in a data protection compliant manner without complete surfing profiles being created by the operators of the networks.

Social media (Art. 6 para. 1 lit. f GDPR)

On our website you will find links to our social media presence on XING, LinkedIn, Facebook, Instagram, YouTube and Pinterest.

You can recognise links to social media websites by the respective company logo. If you follow this link, you will reach our corporate presence on XING, LinkedIn, Facebook, Instagram, YouTube and Pinterest. When you click on a link to a social media network, a connection is established to the servers of the respective social media network. This transmits to the servers of the social media network that you have visited our website. In addition, further data is transmitted to the provider of the social media network. These are for example:

  • Address of the website on which the activated link is located
  • Date and time the website was accessed or the link was activated
  • Information about the browser and operating system used
  • IP address

In addition to us, the following company is responsible for the company websites within the meaning of the EU General Data Protection Regulation (EU-DS-GVO) and other data protection regulations

  • XING: New Work SE, Dammtorstraße 30, 20354 Hamburg, Germany
  • LinkedIn: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland
  • Facebook: Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA
  • Instagram: Instagram Inc, 1601 Willow Road, Menlo Park, CA 94025, USA
  • YouTube: YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA
  • Pinterest: Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103-490, USA

If you are already logged in to the corresponding social media network when you activate the link, the provider of the social media network may be able to determine your user name and possibly even your real name from the transmitted data and assign this information to your personal user account with the social media network. You can exclude this possibility of assignment to your personal user account if you log out of your user account beforehand.

The servers of the social media networks are partly located in the USA and other countries outside the European Union. The data may therefore also be processed by the provider of the social media network in countries outside the European Union. Please note that companies in these countries are subject to data protection laws that may not protect personal data in general to the same extent as in the Member States of the European Union.

Purpose and legal basis

We ourselves maintain the fan pages in order to communicate with the visitors to these pages and to inform them about our offers in this way.
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We also collect data for statistical purposes in order to be able to further develop and optimise the content and to make our offer more attractive. The data required for this purpose (e.g. total number of page views, page activities and data provided by visitors, interactions) are processed by the social networks and made available to us. We have no influence on the generation and presentation of this data.

In addition, your personal data will be processed by the social media providers, but also by us, for market research and advertising purposes. It is possible, for example, that usage profiles are created based on your usage behaviour and the resulting interests. This allows, among other things, advertisements to be placed within and outside the platforms that correspond to your interests. Cookies are usually stored on your computer for this purpose. Independently of this, data that is not directly collected on your end devices may also be stored in your usage profiles. The storage and analysis also takes place across devices; this applies in particular, but not exclusively, if you are registered as a member and logged in to the respective platforms.

The processing of your personal data by us is based on our legitimate interests in effective information and communication pursuant to Art. 6 para. 1 sentence 1 lit. f. GDPR.

If you are asked for consent to data processing, i.e. if you declare your consent by confirming a button or similar (opt-in), the legal basis of the processing is Art. 6 para. 1 sentence 1 lit. a., Art. 7 GDPR.

Your rights / possibility to object

Please note that we have no influence on the scope, type and purpose of the data processing by the provider of the social media network. For more information on the use of your data by the social media networks integrated on our website and the options to object, we refer you to the information linked below:

Overall, you have the following rights regarding the processing of your personal data:

Right to information; right to rectification; right to erasure; right to restriction of processing; right to object; right to data portability; right to complain about unlawful processing of your personal data to the competent data protection authority.

However, since we do not have complete access to your personal data, you should contact the providers of the social media directly if you wish to assert your rights, as they each have access to the personal data of their users and can take appropriate measures and provide information.

If you still need help, we will of course try to support you. Please contact Datenschutz.Deutschland(at)wagner-group.com.

YouTube
Our website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.

When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used in the interest of an appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

For more information on the handling of user data, please refer to YouTube's privacy policy at: www.google.de/intl/de/policies/privacy.

Google Maps

 

On our website, we use Google Maps (API) from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google") on the basis of your consent in accordance with Art. 6 para. 1 sentence 1 lit. a EU-DS-GVO. Google Maps is a web service for the display of interactive (land) maps for the visual presentation of geographical information.

Already when you call up those sub-pages in which the map of Google Maps is integrated, information about your use of our website (such as your IP address) is transmitted to Google servers in the USA and stored there. This is done regardless of whether Google provides a user account through which you are logged in or whether no user account exists. If you are logged in at Google, your data will be assigned directly to your account. If you do not wish to be assigned to your profile on Google, you must log out before activating the button. Google saves your data (even for users who are not logged in) as user profiles and evaluates them. Such evaluation is carried out on the basis of your consent in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO and enables the insertion of personalised advertising, market research and/or demand-oriented design of the website.

You can revoke your consent at any time with effect for the future. To do so, simply call up our content banner and change the settings accordingly. Please note that the change in the content banner settings must be made individually for each end device.

Google's data processing for the provision of content is partly carried out outside the European Union and the European Economic Area. Appropriate contractual regulations and guarantees ensure compliance with the European data protection level for data transmission and processing in third countries.

If you do not agree with the future transmission of your data to Google in the context of the use of Google Maps, there is also the possibility of completely deactivating the web service of Google Maps by switching off the application JavaScript in your browser. Google Maps and thus the map display on this website cannot then be used.

You can view Google's terms of use at http://www.google.de/intl/de/policies/terms/regional.html. The additional terms of use for Google Maps can be found at https://www.google.com/intl/de_US/help/terms_maps.html.

Detailed information on data protection in connection with the use of Google Maps can be found on the Google website ("Google Privacy Policy"): http://www.google.de/intl/de/policies/privacy/

Adobe Fonts

On our site, we use Adobe Fonts fonts, which are provided through an Adobe service. This means that fonts are displayed in the user's browser when a server call is made to Adobe. This allows the IP address of the browser to be stored on the Adobe user's device. For more information, please refer to the Adobe Fonts privacy statement, which is available at https://www.adobe.com/de/privacy/policies/adobe-fonts.html

Cookie First

This website uses CookieFirst's cookie-consent-technology to obtain your consent to the storage of certain cookies on your terminal device and to document this consent in accordance with data protection regulations. The provider of this technology is Digital Data Solutions B.V., Plantage Middenln 42a, 1018 DH Amsterdam, website: https://cookiefirst.com/ (hereinafter "CookieFirst").
When you enter our website, the following personal data is transferred to CookieFirst:

  • Your consent(s) or the revocation of your consent(s)
  • your IP address
  • Information about your browser
  • Information about your device
  • Time of your visit to the website

In addition, CookieFirst stores a cookie in your browser in order to be able to assign the consents granted to you or their revocation. The data collected in this way is stored until you request us to delete it, delete the CookieFirst cookie itself, or until the purpose for which the data is stored no longer applies. Mandatory legal storage obligations remain unaffected. CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 para. 1 sentence 1 lit. c DSGVO.

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookies about your use of this website is usually transmitted to a Google server in the USA and stored there.
The storage of Google Analytics cookies is based on Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its web offering and its advertising. For more information on Google's terms of use and data protection, please visit www.google.com/analytics/terms/de.html or www.google.de/intl/de/policies/.

IP anonymization
We have activated the IP anonymization function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

Browser plugin
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: tools.google.com/dlpage/gaoptout. We would like to point out that on our website Google Analytics has been extended by the code "gat._anonymizeIp();" to ensure anonymized collection of IP addresses.

Order data processing
We have concluded an order data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic characteristics in Google Analytics
This website uses the "demographic characteristics" function of Google Analytics. This allows reports to be generated that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google as well as visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as shown in the item "Objection to data collection".

Objection to data collection
You can prevent the collection of your data by Google Analytics using the following link: tools.google.com/dlpage/gaoptout. Using an opt-out cookie will prevent the collection of your data during future visits to this website: Google Analytics opt-out. More information on how Google Analytics handles user data can be found in Google's privacy policy: support.google.com/analytics/answer/6004245.

Google reCAPTCHA

We use "Google reCAPTCHA" (hereinafter "reCAPTCHA") on our websites. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

The purpose of reCAPTCHA is to verify whether data entry on our websites (e.g. in a contact form) is made by a human or by an automated program. For this purpose, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, time spent by the website visitor on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run entirely in the background. Website visitors are not made aware that an analysis is taking place.

The data processing is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in protecting its web offers from abusive automated spying and from SPAM.

For more information on Google reCAPTCHA and Google's privacy policy, please see the following links: www.google.com/intl/de/policies/privacy/ and www.google.com/recaptcha/intro/android.html.

 

Sentry

This website uses the error monitoring tool Sentry to quickly identify, diagnose and resolve problems of our website.  We use Sentry to evaluate error messages. We collect and process usage data such as the URL, the status of the website and technical data such as browser information and IP address.

We process this data on the basis of our legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR in order to continuously improve our systems and prevent security vulnerabilities.

Sentry is a tool from Functional Software, Inc, 45 Fremont Street, 8th Floor, San Francisco, CA 94105 and is hosted and operated by us in the Open Source Version on our servers.

 

Hubspot

On this website we use HubSpot for our online marketing activities. HubSpot is a software company from the USA with an office in Ireland. Contact us: HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Phone: +353 1 5187500.

This is an integrated software solution that covers various aspects of our online marketing. These include, but are not limited to:

E-mail marketing (newsletters as well as automated mailings, e.g. to provide downloads), social media publishing & reporting, reporting (e.g. traffic sources, access, etc. ...), contact management (e.g. user segmentation & CRM), landing pages and contact forms.

Our registration service allows visitors to our website to learn more about our company, download content and provide their contact information and other demographic information. This information and the contents of our website are stored on the servers of our software partner HubSpot. They can be used by us to contact visitors to our website and to determine which services of our company are of interest to them. All information collected by us is subject to this privacy policy. We use all information collected exclusively to optimize our marketing measures.

The legal basis for the use of Hubspot's services is Art. 6 I f GDPR - justified interest. Our legitimate interest in the use of this service is the optimisation of our marketing measures and the improvement of our service quality on the website.

If you generally do not wish HubSpot to record your data, you can prevent the storage of cookies at any time using your browser settings.