Data privacy policy

General notes

Walther Spritz- und Lackiersysteme GmbH (further legal information in the imprint) is the data protection responsible party for this website. We are pleased about your interest in our web pages and would like you to feel safe and comfortable during your visit to our web pages. Therefore, Walther Spritz- und Lackiersysteme GmbH (hereinafter "WALTHER") takes the protection of your personal data very seriously and treats your personal data confidentially and in accordance with the statutory data protection regulations as well as this data protection declaration. The following information provides a simple overview of what happens to your personal data when you visit our website. We inform you in detail about what personal data we collect from you when you use our website and for what purposes we process and use it.

WALTHER reserves the right to adapt the data protection declaration at any time to changes in legal provisions and regulations or to make other updates. Please keep yourself informed about changes to the data protection declaration by accessing it via the corresponding link from our website.

For general questions about our website, please contact us directly - Department: Marketing, Tel: +49 202 787-0, E-Mail:


Data collection on our website

Who is responsible for the data collection on this website?

The data collection on this website is carried out by the website operator. You can find his contact details in the imprint of this website.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This can be, for example, data that you enter in a contact form. Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g. Internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.

What do we use your data for?

We use the data provided by you in order to be able to carry out the processing purposes requested by you (processing your inquiries).

Part of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior.

When do we share your information?

Your' personal data will only be disclosed or transferred to third parties or processors if this is necessary for the purpose of carrying out the purpose of the processing and if there is a corresponding authorization.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have a right to request the correction, blocking or deletion of this data. You also have the right to revoke consent and to data portability. Furthermore, you have the right to lodge a complaint with the competent supervisory authority. You can contact us or our data protection officer at any time with regard to this and other questions on the subject of data protection.

Log files of the Web Service

As soon as you call up the pages of our website with your browser, the server automatically saves the data required for the operation of a web service in log files: The name of your browser, the name of your Internet service provider, the address of the page from which you accessed our web offer, the name of your operating system, the web pages you visit on our site, and the date and duration of your visit. This data is temporarily stored in the log files and then automatically deleted. The purpose of storing this data is to be able to analyze the activities that may have led to the malfunction in the event of a problem.

Third-party analytics and tools

When visiting our website, your surfing behavior can be statistically evaluated. This is done mainly with cookies and with so-called analysis programs. The first time you visit our site, a banner will be displayed, which refers to our use of cookies. If you click on the "I agree." button, you agree to our use of cookies. The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information on this can be found in the following privacy policy.


When you use this website, various personal data is collected. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done. We would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.

Note on the responsible entity

The responsible party for data processing on this website is:

Walther Spritz- und Lackiersysteme GmbH
Kärntner Straße 18-30
D-42327 Wuppertal

Phone: +49 202 787-0
Fax: +49 202 787-2217

The controller is the natural or legal person who determines the purposes and means of the processing of personal data.


Information, blocking, deletion and correction

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correction, blocking or deletion of this data. For this purpose, as well as for other questions on the subject of personal data, please use the contact form so that we can promptly address your request. Of course, you may also contact our data protection officer directly (


Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke an already granted consent at any time. For this purpose, an informal message via the contact form, an e-mail to our data protection officer or, if applicable, the use of a provided link is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.


Right to data portability

You have the right to have the data provided by you, which we process automatically on the basis of your consent or in fulfillment of a contract, handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.


Right of appeal to the competent supervisory authority

In the event of violations of data protection law, the person concerned has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the State Data Protection Commissioner of the federal state in which our company is based.


SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Data protection officer required by law

We have appointed a data protection officer for our company. You are welcome to contact this person if you have any questions regarding the use of your personal data or the enforcement of your data subject rights.

Contact details:

Phone: +49 202 787-0
Fax: +49 202 787-2217

Walther Spray and Paint Systems GmbH
Data Protection Officer
Kärntner Straße 18-30
D-42327 Wuppertal

Contact form

If you send us inquiries via the contact form, your data from the inquiry form, including the contact data you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. Your data will be forwarded to the respective office / persons responsible for your request for processing your request (e.g. service department, sales, data protection officer ...).

Personal information
We record your title, name, address and contact details so that we know who is contacting us about which matter and, if necessary, so that we can forward your request to the right person immediately. The specification of the e-mail address is mandatory, because we use it, depending on the subject of your contact, for the processing of your request. Beyond that, no further use will be made of it. We request that you voluntarily provide your telephone number because we use it to process your inquiry, depending on the subject of your contact. Your personal data will be stored in our CRM so that a reference can be made to possible further contacts from your side. Beyond that, no commercial use takes place.

Support request, complaint
The information you provide about the product will be stored in our CRM and SAP system together with your personal details in the event of a support request.

Transmission of your data to authorized dealers
If your inquiry concerns a complaint, warranty claim or the like, we will, if necessary, transmit this data together with your personal details to the dealer from whom you purchased the device or to another dealer in your vicinity so that your claims can be met.

Storage, use and deletion
In the event of a repair or device replacement by WAGNER, your data will be stored in our support, accounting and logistics systems until the legal retention periods expire and then deleted.

The processing of data entered in the contact form is based on your consent (Art. 6 para. 1 lit. a DSGVO) or on the basis for data processing according to Art. 6 para. 1 lit. b DSGVO, which allows the processing of data for the performance of a contract or pre-contractual measures. You can revoke the processing based on consent at any time. For this purpose, an informal communication via the contact form or by e-mail to our data protection officer is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data you entered in the contact form will remain with us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies. Mandatory legal provisions - in particular retention periods - remain unaffected.



Cookies are small text files that our web server stores in a separate area in the browser on your PC if you have consented to the use of cookies in advance and your browser allows this. Cookies are differentiated on the one hand according to the duration of their storage. So-called session cookies are automatically deleted when you close your browser. A session cookie can be used to manage a shopping cart or to record which products are of particular interest. Permanent cookies, on the other hand, remain stored on your PC; your browser can provide information about the duration of storage. A permanent cookie can be read again the next time you visit our website. To prevent this, you can delete the permanent cookie after visiting our website. Permanent cookies can be used, for example, to save your language selection in your browser beyond the end of your visit.

On the other hand, cookies are distinguished according to their origin. So-called first-party cookies always come from the website that is indicated in the address bar of your browser. So-called third-party cookies originate from websites that you have not accessed directly, but which have been integrated via images or advertisements on the page of the initial provider. Your browser can tell you about the sources of cookies stored on your PC.

When you first visit our site, a banner will be displayed, which refers to our use of cookies. If you click on the "I agree" button, you agree to our use of cookies based on your consent (Art. 6 para. 1 lit. a DSGVO).

Third-party cookies are also set by our web server. This includes Google Analytics.

Most browsers are set to accept cookies. To turn this off, please change the appropriate settings on your browser. If your browser does not allow cookies, you may not be able to visit all pages of our website without problems.

Cookies that are required to carry out the electronic communication process or to provide certain functions you have requested (e.g. shopping cart function) are stored on the basis of Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. Insofar as other cookies (e.g. cookies for the analysis of your surfing behavior) are stored, these are treated separately in this privacy policy.

What are cookies?

Cookies and similar technologies are very small text documents or pieces of code that often contain a unique identification code. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to store this file on your computer or mobile device and access information. Information collected through cookies and similar technologies may include the date and time of your visit and how you use a particular website or mobile application.

Why do we use cookies?

Cookies ensure that you stay logged in during your visit to our online store, all items in your shopping cart remain saved, you can shop safely and the website continues to function smoothly. The cookies also ensure that we can see how our website is used and how we can improve it. In addition, depending on your preferences, our own cookies may be used to present you with targeted advertising that matches your personal interests.

What kind of cookies do we use?

1. necessary cookies

These cookies are necessary for the website to function properly. Some of the following actions can be performed with these cookies:- Save items in a shopping cart for online purchases - Save your cookie settings for this website - Save language settings - Log in to our portal. We need to verify that you are logged in.

2. performance cookies

These cookies are used to collect statistical information about the use of our website, also called analytics cookies. We use this data to improve performance and website optimization.

How can I turn off or remove cookies?

You can choose all but the necessary cookies. In the browser settings, you can change the settings to block cookies. In most browsers, you will find an explanation of how to do this in the so-called "help function". However, if you block the cookies, it is possible that you will not be able to use all the technical features of our website and that this may have a negative impact on your user experience.

If you wish to view your consent check, please contact the website administrator.


Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • browser type and version
  • Operating system used
  • referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

A combination of this data with other data sources is not made. The basis for the data processing is Art. 6 para. 1 lit. b DSGVO, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

Our website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.

When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used in the interest of an appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

For more information on the handling of user data, please refer to YouTube's privacy policy at:

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookies about your use of this website is usually transmitted to a Google server in the USA and stored there.
The storage of Google Analytics cookies is based on Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its web offering and its advertising. For more information on Google's terms of use and data protection, please visit or

IP anonymization
We have activated the IP anonymization function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

Browser plugin
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: We would like to point out that on our website Google Analytics has been extended by the code "gat._anonymizeIp();" to ensure anonymized collection of IP addresses.

Order data processing
We have concluded an order data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic characteristics in Google Analytics
This website uses the "demographic characteristics" function of Google Analytics. This allows reports to be generated that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google as well as visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as shown in the item "Objection to data collection".

Objection to data collection
You can prevent the collection of your data by Google Analytics using the following link: Using an opt-out cookie will prevent the collection of your data during future visits to this website: Google Analytics opt-out. More information on how Google Analytics handles user data can be found in Google's privacy policy:

Google reCAPTCHA

We use "Google reCAPTCHA" (hereinafter "reCAPTCHA") on our websites. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

The purpose of reCAPTCHA is to verify whether data entry on our websites (e.g. in a contact form) is made by a human or by an automated program. For this purpose, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, time spent by the website visitor on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run entirely in the background. Website visitors are not made aware that an analysis is taking place.

The data processing is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in protecting its web offers from abusive automated spying and from SPAM.

For more information on Google reCAPTCHA and Google's privacy policy, please see the following links: and



This website uses the error monitoring tool Sentry to quickly identify, diagnose and resolve problems of our website.  We use Sentry to evaluate error messages. We collect and process usage data such as the URL, the status of the website and technical data such as browser information and IP address.

We process this data on the basis of our legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR in order to continuously improve our systems and prevent security vulnerabilities.

Sentry is a tool from Functional Software, Inc, 45 Fremont Street, 8th Floor, San Francisco, CA 94105 and is hosted and operated by us in the Open Source Version on our servers.